Frequently Asked Questions

Everything you need to know about your PANE Official experience.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.

How can I return or exchange an item?

PANE Official offers a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a full refund or exchange.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How do I find the right size for me?

Each product page features a detailed sizing chart. We recommend measuring a similar garment you own and comparing it to our specifications for the most accurate fit.

Are your materials sustainably sourced?

Quality and ethics are at our core. We partner with certified manufacturers to ensure our fabrics meet high durability standards while minimizing environmental impact.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.